Refund & Return Policy

Why We Have a No-Refund Policy

Cosmetic and skincare products are classified as personal-care items. Once they leave our facility, we cannot verify storage conditions or guarantee that the product has not been used, contaminated, or tampered with. This policy protects every customer's safety and aligns with industry-standard practices for small-batch botanical skincare.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged in transit, has a manufacturing defect, or is missing items, contact us within 7 days of delivery at support@yofiandgrace.com with:

• Your order number
• Clear photos of the damaged item and shipping packaging
• A brief description of the issue

Once verified, we will replace the affected item at no cost to you, or issue store credit at our discretion. Replacements are subject to product availability.

Lost or Stolen Packages

Once a package is marked “delivered” by the carrier, responsibility transfers to the recipient. We are not liable for lost or stolen packages, but we will assist by providing tracking details and carrier contact information. Shipping insurance, when offered at checkout, is the recommended remedy for high-risk delivery addresses.

Order Cancellations

Orders may be cancelled for a full refund within 2 hours of purchase and only if the order has not yet been processed for shipping. Email support@yofiandgrace.com immediately. Once a shipping label has been generated, the order is final.

Chargebacks & Disputes

Filing a chargeback without first contacting us is a violation of our Terms of Sale. Please reach out to us first — we will work to resolve any legitimate concern quickly and fairly.

Your Legal Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws, including state laws governing defective products. This policy is governed by the laws of the United States and the state in which Yofi & Grace is registered, without regard to conflict-of-laws principles.

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